Returns and Refund Policy
Online Purchases Returns
Our online purchase policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. If a solid sole has been fitted after purchase, the shoes cannot be returned unless they have an original manufacturer fault - not from the solid sole being fitted to the shoe.
They must also be in the original packaging – shoe bag supplied at the time.
Anja Dance will exchange if incorrect sizing or change of mind for online purchases. Sale items will only be exchanged for incorrect sizing and from the same product range.
Anja Dance must be notified within 3 working days for change of mind, incorrect sizing or when noticing faulty product and photographic evidence of fault &/or wear on soles to be emailed before return will be accepted as all shoes are checked for any defects before sending.
To complete your return, we also require a receipt or proof of purchase.
Showroom or Display Purchase Return Policy is 7 days from date of purchase.
Returns/Refunds on purchases from Showroom or Display, where shoes have been tried on before purchasing will not be accepted for change of mind or incorrect sizing, only if the product is faulty and unworn. Anja Dance must be notified within 3 working days of faulty product and photographic evidence of fault & wear on soles to be emailed before return will be accepted as all shoes are checked for any defects.
Sale items (if applicable)
Only regular priced items may be refunded. Sale Items can either be exchanged for a different size within the same range or a gift certificate to the value of the purchase will be issued.
Exchanges (if applicable)
We will replace items for incorrect sizing or change of mind only if bought online otherwise only if the shoes are defective or damaged. Sale Items can either be exchanged for a different size within the same range or a gift certificate to the value of the purchase will be issued. If you need to exchange a pair of shoes for the same item, then send us an email at firstname.lastname@example.org. You’ll be sent a form to complete and instructed to send your item to: Anja Dance, PO Box 3125, Aberfoyle Park SA 5159. This is a free return postage but you must pay for your exchange items to be shipped back to you. Our suggestion is to include an Express Post Bag completed with your details to ensure smooth and quicker postage back of your shoes.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Additional non-returnable items:
After contacting Anja Dance to return your product, you will be instructed to mail your product to: Anja Dance, PO Box 3125, Aberfoyle Park SA 5159. You will need our free postage number otherwise it will cost you to send back to us.
Anja Dance has free return shipping but you will be responsible for paying for your own shipping costs for exchange items. We suggest for exchanges to send with your package an Express Post Bag completed with your details to ensure smooth and quicker postage back of your shoes.
Shipping costs are non-refundable. If you receive a refund or a gift certificate as a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary and that is why we specify an Express Post Bag.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If the refund is for a sale item then the refund will be in the form of a gift certificate.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.